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Refund policy

GOOD STUDIOS WARRANTY & RETURNS POLICY

At Good Studios, we take pride in the quality, craftsmanship, and longevity of everything we make. Our products are designed to be used, loved, and repaired — not replaced unnecessarily. As part of our commitment to sustainability, we offer a warranty and returns policy that reflects this ethos. 

A note before you read on. Good Studios is winding down sales, and we want to be transparent about what that means for warranty cover. We still stand behind everything we've made — if something has a genuine manufacturing fault, please reach out and we'll assess it. What's changed is that replacement stock is limited, so repair is now our primary path. All our policies below reflect that honestly.

PLEASE CHOOSE CAREFULLY

These policies apply to both bedding and clothing items. Please read carefully as return conditions may vary between product categories.

BEDDING POLICIES

All bedding is custom made and shipped within four to six weeks of your order and cannot be returned or exchanged for change of mind. Please choose carefully when ordering and reach out if you are unsure of sizing. We’ve done our best to represent colours accurately, but if you’re particular about shade (we hear you!), we recommend ordering swatches first.

MANUFACTURING WARRANTY

All bedding items (excluding fitted sheets) are covered by a manufacturing warranty from the date of purchase.

This warranty covers defects in workmanship or construction only. It does not cover general wear and tear, accidental damage, misuse, improper care, fabric snagging, discolouration from skincare or household products, or damage caused by pets or environmental factors.

As Good Studios is winding down, the nature of our warranty support has changed. We will always assess a genuine manufacturing fault — that part hasn't changed. Where possible, we will repair the item first, as it's the most practical and sustainable solution. What we can no longer promise is a like-for-like replacement, as our remaining fabric stock is limited.

If repair isn't possible and a replacement or refund is required under Australian Consumer Law, we'll work with you to find the best path forward.

Please note: this warranty applies to items purchased directly through Good Studios. If you purchased through a stockist, your consumer rights sit with the retailer under Australian Consumer Law.

Please contact us before returning anything so we can assess and advise from there.

6-MONTH FITTED SHEET WARRANTY

Due to the higher friction and pressure fitted sheets experience in daily use, we offer a 6-month manufacturing warranty on fitted sheets.

This warranty covers genuine manufacturing defects only. It does not cover normal thinning of fabric, heavy wear, holes formed through friction, damage caused by skincare or cleaning products, pets, mattress seams, or improper washing and drying.

Fitted sheets naturally experience more stress than other bedding items, and lifespan can vary significantly depending on mattress type, rotation habits, and care routines.

If a genuine fault occurs within six months, please reach out and we'll assess and repair where we can.

As we are winding down operations, identical replacement fabrics may not always be available. Where this occurs, we will offer:

  • a comparable alternative where possible, or

  • a refund where required under Australian Consumer Law.

To help your bedding last as long as possible, we recommend:

  • rotating fitted sheets top-to-bottom regularly

  • alternating between two fitted sheets to distribute wear

  • washing on a gentle cycle with mild detergent

  • line-drying in the shade where possible

  • avoiding bleach, fabric softeners, and overdrying

  • being mindful of friction from nails, pets, or mattress edges

We encourage customers to reach out as soon as signs of wear appear, rather than after a hole forms, as early repairs are often more effective and sustainable. Need a spare button or part? Reach out while we're still operating — we'll do what we can with what we have.

CLOTHING POLICIES

We want you to love your Good Studios clothing. If for any reason you’re not completely satisfied with your purchase, we accept returns for full-priced clothing items within 14 days of receiving your order. Items must be in original, unworn condition with tags attached.

Please note:

  • Sale items are final sale and are not eligible for return or exchange

  • Returns must be initiated within 14 days by contacting hai@goodstudios.com.au

  • Customers are responsible for return shipping costs unless the item is faulty

  • Approved returns may be refunded or credited depending on item condition

RETURNS & EXCHANGES

  • Email us within 10 days of delivery to request return authorisation

  • Ship the item back within 7 days of receiving approval

  • Items must be returned in unused, unworn condition with tags attached

  • We do not provide return labels or accept returns from external stockists

  • Unauthorised returns will not be processed

For faulty items:

  • Must be purchased from Good Studios at full price

  • Must be within 36 months (or 6 months for fitted sheets)

  • Email hai@goodstudios.com.au with photos, a description of the fault, and proof of purchase (receipt or bank statement)

We’ll respond within 3 business days and send return details if eligible.

Need a spare button or part years later? Reach out — we offer lifetime spares.

REFUNDS & RESTOCKING FEE

  • A 5% restocking fee applies to all refunds to cover processing costs

  • Refunds are issued to the original payment method

  • Please allow 5–7 business days for processing once your return is received

  • Shipping costs are non-refundable

FINAL SALE ITEMS

  • All sale and sample sale purchases are final sale — no exceptions

  • Orders cannot be modified or cancelled during sale periods

TO RETURN AN ITEM

Please use the compostable packaging your item came in (it has a secondary seal) or a recyclable parcel of your own. We ask you not to use generic plastic satchels in line with our sustainability ethos.

Return instructions and address will be provided once your return is approved.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please email us within 48 hours of delivery with photos of both the product and the packaging. We’ll work with you to resolve the issue as quickly as possible.

CONTACT US

For any return, exchange, or warranty queries, please email us at hai@goodstudios.com.au. We’re always here to help — just reach out before sending anything back.