SHIPPING & RETURNS
PLEASE CHOOSE CAREFULLY
All bedding will be made and shipped within four weeks of your order and cannot be returned or exchanged (unless faulty) as they are custom made for you, so please choose carefully when ordering and reach out if you are unsure of sizes. Though we've tried to ensure the images are an accurate representation of the colour of the physical product, if you're very picky about colour (us too!) make sure you reach out and order swatches first to make sure you're happy. :)
3 YEAR WARRANTY
Rest assured knowing that our superior construction is backed by a 3 year warranty. While this warranty covers any manufacturing defects, it is important to note that damages caused by user negligence, such as fabric snagging or discolouration from household or skincare products, are not included. Please also be aware that fitted sheets come with a 2-year construction warranty due to the fact that everyone sleeps differently and they naturally tend to endure more wear and tear compared to other bedding items. It is highly recommended to regularly rotate your fitted sheet to ensure equal usage on both ends to extend its life.
In our commitment to sustainability, we prioritize offering a repair for your item whenever possible and appropriate. If, however, repair is not feasible or would significantly compromise the product's look or functionality, we will provide a replacement instead.
To initiate a return, please use the method as described below. Good Studios, as the manufacturer, will assess the returned goods and provide a repair, replacement, or refund if the item is determined to be genuinely faulty.
Our preferred courier for domestic and international shipping is sendle as they are carbon neutral, but for deliveries to PO boxes and parcel lockers or rural domestic we use the standard Australia Post service, which typically takes 3-10 business days depending on where you are. If you require a signature on delivery or would prefer an alternative registered, express or insured package please contact us and we can work out a custom service to suit.
Return of faulty goods must adhere to the following:
1.The product must have been purchased from Good Studios directly at FULL PRICE (sale items or products purchased from third parties are not accepted).
2.The product must have been purchased within 36 months (24 months for fitted sheets) of notifying Good Studios of the fault.
3.You must contact Good Studios via email (hai@goodstudios.com.au) with:
(i) A photograph of the item & fault along with a description of the issue/fault
(ii) A “proof of purchase”, being either the email confirmation or invoice from Good Studios or bank statement.
Good Studios will respond within 3 business days and if eligible for inspection, will send return details as per the process below.
Don't worry if you lose a button long after your purchase. We offer lifetime spare parts, so just reach out to us and we'll send you a replacement. Your item will be back in working condition in no time!
If you're looking for information on how to care for your products, be sure to visit our product care page. Still have questions? Contact us via email at hai@goodstudios.com.au.
TO RETURN AN ITEM
If you are returning an item please try to use the compostable packaging the item came in (which has a secondary seal for this purpose), or a recyclable parcel of your own. we encourage you not to use generic plastic aus post or courier parcels in the spirit of sustainability.
For domestic orders please send all returns to the following address:
GOOD STUDIOS
24 Port Road
Port Willunga
SA 5173
Please include a phone number and email to assist with tracking of shipment.
ph: +61423191698
e: hai@goodstudios.com.au
For international orders please send all returns/exchanges to the following address:
GOOD STUDIOS
24 Port Road
Port Willunga
SA 5173
Australia
Please include a phone number and email to assist with tracking of shipment.
ph: +61423191698
e: hai@goodstudios.com.au
Please provide the tracking number as soon as possible. We are not liable for compensation of any lost parcels if the tracking number is not provided to us.
We embrace sustainability where ever possible in all aspects of the business: from the fabrics we use, our makers, packaging. In 2014 we teamed up with a local business called Carbon Neutral and became part of their Plant A Tree program.
For every online purchase, a percentage of proceeds goes toward planting a native tree in Australia on our customer’s behalf.
Carbon Neutral specialises in biodiverse conservation plantings, using trees and shrubs that are native to Australia. Native trees help to reduce soil salinity, provide wind breaks, enhance biodiversity, sequester greenhouse gas emissions and restore habitat for native animals.
So by supporting our business, our customers are also supporting a greener Australia.
Hemp is an incredibly versatile plant and an excellent fibre to wear. It breathes beautifully, is warming in winter and cooling in summer; boasting the highest UV protection of all natural fibres.
Hemp grows extremely fast, producing more fibre yield per acre than any other source. Hemp can produce 250% more fibre than cotton and 600% more fibre than flax using the same amount of land.
Moreover, hemp does not exhaust the soil. Hemp plants shed their leaves all through the growing season, adding rich organic matter to the topsoil and helping it retain moisture. Farmers have reported excellent hemp growth on land that has been cultivated steadily for nearly 100 years.
Its natural antibacterial properties make it perfect for asthma and allergy sufferers and its ability to thermoregulate make it perfect against the skin all year round.
Our premium 100% hemp fabric is grown in South China and woven in central China. Due to its antibacterial properties, the use of pesticides and chemicals are not needed in its production.
The plant is harvested, and the husk is stripped back to reveal the long strands of bast fibre that are the basis of the yarn. It is dried, beaten and spun before it is woven and then dyed using OEKO-TEX® Standard 100 certified dyes in China.
If you have any questions at all about our supply chain please reach out!
We embrace sustainability where ever possible in all aspects of the business: from the fabrics we use, our makers, packaging. In 2014 we teamed up with a local business called Carbon Neutral and became part of their Plant A Tree program.
For every online purchase, a percentage of proceeds goes toward planting a native tree in Australia on our customer’s behalf.
Carbon Neutral specialises in biodiverse conservation plantings, using trees and shrubs that are native to Australia. Native trees help to reduce soil salinity, provide wind breaks, enhance biodiversity, sequester greenhouse gas emissions and restore habitat for native animals.
So by supporting our business, our customers are also supporting a greener Australia.
Hemp is an incredibly versatile plant and an excellent fibre to wear. It breathes beautifully, is warming in winter and cooling in summer; boasting the highest UV protection of all natural fibres.
Hemp grows extremely fast, producing more fibre yield per acre than any other source. Hemp can produce 250% more fibre than cotton and 600% more fibre than flax using the same amount of land.
Moreover, hemp does not exhaust the soil. Hemp plants shed their leaves all through the growing season, adding rich organic matter to the topsoil and helping it retain moisture. Farmers have reported excellent hemp growth on land that has been cultivated steadily for nearly 100 years.
Its natural antibacterial properties make it perfect for asthma and allergy sufferers and its ability to thermoregulate make it perfect against the skin all year round.
Our premium 100% hemp fabric is grown in South China and woven in central China. Due to its antibacterial properties, the use of pesticides and chemicals are not needed in its production.
The plant is harvested, and the husk is stripped back to reveal the long strands of bast fibre that are the basis of the yarn. It is dried, beaten and spun before it is woven and then dyed using OEKO-TEX® Standard 100 certified dyes in China.
If you have any questions at all about our supply chain please reach out!