SHIPPING & RETURNS
PLEASE CHOOSE CAREFULLY

These policies apply to both bedding and clothing items. Please read carefully as return conditions may vary between product categories.

BEDDING POLICIES

All bedding will be made and shipped within four weeks of your order and cannot be returned or exchanged (unless faulty) as they are custom made for you, so please choose carefully when ordering and reach out if you are unsure of sizes. Though we've tried to ensure the images are an accurate representation of the colour of the physical product, if you're very picky about colour (us too!) make sure you reach out and order swatches first to make sure you're happy. :)

3 YEAR WARRANTY

Rest assured knowing that our superior construction is backed by a 3-year warranty. While this warranty covers any manufacturing defects, it is important to note that damages caused by user negligence, such as fabric snagging or discolouration from household or skincare products, are not included. Please also be aware that fitted sheets come with a 2-year construction warranty due to the fact that everyone sleeps differently and they naturally tend to endure more wear and tear compared to other bedding items. It is highly recommended to regularly rotate your fitted sheet to ensure equal usage on both ends to extend its life.

In our commitment to sustainability, we prioritize offering a repair for your item whenever possible and appropriate. If, however, repair is not feasible or would significantly compromise the product's look or functionality, we will provide a replacement instead.

To initiate a return, please use the method as described below. Good Studios, as the manufacturer, will assess the returned goods and provide a repair, replacement, or refund if the item is determined to be genuinely faulty.

CLOTHING POLICIES

We want you to love your Good Studios clothing. If for any reason you are not completely satisfied with your purchase, we accept returns for full-priced clothing items within 14 days of receiving your order. Items must be in original, unworn condition with tags attached. Please note:

1. Sale items are final sale and are not eligible for return or exchange.
2. Returns for clothing must be initiated within 14 days of receipt by contacting hai@goodstudios.com.au.
3. Customers are responsible for return shipping costs unless the item is faulty.
4. If a return is approved, we will offer a store credit or refund depending on the condition of the item.

Return of faulty goods must adhere to the following:

1. The product must have been purchased from Good Studios directly at FULL PRICE (sale items or products purchased from third parties are not accepted and are not eligible for return).

2. The product must have been purchased within 36 months (24 months for fitted sheets) of notifying Good Studios of the fault.

3. You must contact Good Studios via email (hai@goodstudios.com.au) with:

   (i) A photograph of the item & fault along with a description of the issue/fault.
   (ii) A "proof of purchase," being either the email confirmation or invoice from Good Studios or bank statement.

Good Studios will respond within 3 business days and if eligible for inspection, will send return details as per the process below.

Don't worry if you lose a button long after your purchase. We offer lifetime spare parts, so just reach out to us and we'll send you a replacement. Your item will be back in working condition in no time!

If you're looking for information on how to care for your products, be sure to visit our product care page. Still have questions? Contact us via email at hai@goodstudios.com.au.

TO RETURN AN ITEM

If you are returning an item please try to use the compostable packaging the item came in (which has a secondary seal for this purpose), or a recyclable parcel of your own. We encourage you not to use generic plastic AusPost or courier parcels in the spirit of sustainability.

Once the return is approved, we will provide shipping address and instructions.

SHIPPING POLICY

We offer free standard shipping on all orders. Please note that free shipping is standard and uninsured. We are not responsible for lost items once they have been shipped. If you would like to organise insured or tracked shipping, please reach out prior to placing your order.

Please provide the tracking number as soon as possible. We are not liable for compensation of any lost parcels if the tracking number is not provided to us.